PETRONAS Digital Sdn. Bhd.
May 2011 — Jan 2026
15 years across UX writing, IT service portfolio ownership, enterprise application governance, and systems engineering.
UX Writer
Menara ExxonMobil, Kuala Lumpur City Centre
- Among the earliest UX writers within PETRONAS, established scalable UX writing practices for enterprise digital products and AI-enabled platforms.
- Helped pioneer and facilitated workshops to share best practices in UX writing standards, improving content consistency by 20% within the first year of the role.
- Co-authored enterprise prompt design guidelines standardizing 3 communication styles across 20+ digital initiatives within 8 months.
- Served as a UX Writing SME supporting cross-functional teams across product releases from 2023 — 2025.
- Reviewed and enhanced the UX section of the PETRONAS Digital Standards document policy and procedures, improving standards alignment by 30% within 3 months.
IT Service Portfolio & Catalog Owner
Menara ExxonMobil, Kuala Lumpur City Centre
- Maintained audit-ready service portfolio documentation, supporting 100% completion of internal audit reviews within scheduled audit cycles.
- Improved alignment between IT services and business requirements by 20%+ through structured service definitions and operating controls within 6 months.
Enterprise Application Governance & Portfolio Strategist
Menara ExxonMobil, Kuala Lumpur City Centre
- Led enterprise application governance, portfolio strategy, and compliance oversight across business and technology domains.
- Established governance frameworks for application rationalization and cost optimization within 12 months, retiring 25%+ of portfolio applications.
- Partnered with business, architecture, and engineering leaders to drive governance compliance, portfolio alignment, and adherence to enterprise technology standards.
System Engineer
Menara Perak, Kuala Lumpur City Centre
- Supported 260+ mission-critical enterprise applications, ensuring high availability, operational resilience, and performance reliability across enterprise environments.
- Maintained SLA compliance through incident management and root-cause analysis, driving continuous operational improvements in complex environments.